Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet all of the following requirements:

• It is unused and in the same condition that you received it.

• It is in its original packaging, with all accessories included.

• You can provide the receipt or proof of purchase.

Returns that do not meet these requirements may be rejected.

How to Start a Return

Contact our Support Team at support@tribit.com and provide:

• Your order number

• The reason for your return

• Clear photos of all items and the original packaging (and photos of the issue, if the item is defective or damaged)

All returns must be requested and approved before anything is sent back. If your return is approved, we will send you instructions on how and where to ship your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Returns not caused by a product issue (customer's own choice). If you are returning an item for reasons such as change of mind, ordering the wrong item or color, or no longer needing the product, you are responsible for the return shipping costs and any related fees. The return shipping fee depends on the carrier you choose. We recommend using a tracked service and keeping your tracking number, as we cannot be responsible for packages lost in transit. Once we receive and inspect the item, we will refund the price of the product(s); if your order included tax, the tax will be refunded. Original shipping charges and return shipping costs are not included in the refund.

Returns caused by a product quality issue or our mistake. Where our Support Team confirms that the return is due to a product quality issue or an error on our part (for example, a defective, damaged, or incorrect item), TRIBIT will cover the return shipping costs and offer a refund or replacement. Please contact us first and include photos of the issue. Return shipping costs are covered only for returns that have been approved by our Support Team in advance.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us immediately at support@tribit.com if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. Photos of the product and its packaging will help us resolve your case faster.

Refunds

Refunds are issued only after the returned item arrives at the TRIBIT warehouse and passes inspection. The refund process typically begins within 3–7 business days of receipt. We will notify you once your return has been inspected and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@tribit.com.

Order Cancellation

Orders may be canceled before shipment or production. If canceled, a full refund will be issued. Once the product has shipped, cancellation is no longer possible, and the return policy above applies.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item. If you received a damaged or defective item, we will replace it. Please contact support@tribit.com.

Non-Returnable Items

The following items cannot be returned:

• Custom products (such as special orders or personalized items)

• Sale items

• Gift cards

Please get in touch if you have questions about your specific item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without giving a justification. The item must be in the same condition that you received it, in its original packaging, and you will need the receipt or proof of purchase. As stated above under Return Shipping Costs, the cost of returning the item is borne by you. Nothing in this policy limits your statutory rights as a consumer.

Purchases from Third-Party Platforms

For purchases made through third-party platforms such as Amazon, please contact that platform for refund assistance. tribit.com is solely responsible for orders purchased directly from tribit.com.

If you have any questions about returns or refunds, please contact us at support@tribit.com.